Return & Exchange Policy:
1.Original invoice is mandatory for any Return or Exchange transaction.
2.It’s the customer right to refund total value of a canceled invoice/item within 7 days from invoice issuance date with condition of item not delivered.
3.It’s the customer right to exchange goods within 14 days from invoice issuance date with condition of item not delivered.
4.Customer not allowed to return or exchange:
- Bed sheets, pillow cases, mattresses, rugs, fabrics, leathers and accessories.
- Items sold during discount campaigns.
- Items that been ordered specially for customers.
- Items that had been delivered & assembled to customer.
5.Exchanged items will not add extra days for return & exchange on invoice original issuance date.
6.50% of total goods value must be paid to issue an invoice and a 10 days permit is allowed to pay the remaining balance and exceeding this period the invoice will be subject to cancellation and the customer has no right to demand any cash value, but the value paid previously will remain after deducting 5% of original invoice value as credit to be used within 6 month from original invoice date in buying other items, once duration is over the customer has no right to ask for any Return or Exchange.
Delivery & Pickup:
1.The Company provides delivery service to all kingdom areas and to all GCC with pre-agreed value according to distance & within an agreed duration.
2.The customer has the right to collect his/her purchases directly from the showroom and/or warehouse under his/her responsibility.
3.The goods must be received within 90 days from the original invoice issuing date.
4.Invoices of goods whose storage duration exceeds (90 days) will be canceled and the company has the right to disposal & sale of goods. The value paid previously will remain in the form of a voucher after deducting 10% as management fees to be used within 6 months maximum duration from the original invoice cancellation date, once the duration is over the customer has no right to ask for any dues.
5.Customers who would like to store their goods for a duration more than 90 days from the original invoice date with a maximum of 6 months duration after the allowed 3 months storage duration, a 150 SAR weekly fee (not refundable) will be paid in advance with condition of invoice totally paid. In case storage fees are not paid storage duration will not pass 3 months from invoice issuing date in all cases.
6.Invoices of goods that sroage duration expires according to the customer agreement will be cancelled and the Company has the right of disposal & sale of goods. The value paid previously will remain after deducting 20% as management fees in the form of sale voucher to be used within 6 months maximum from original invoice cancellation date in buying other items, once duration is over the customer has no right to ask for any dues.
7.Customer must check & inspect products upon receiving & before signing the delivery note & in case of any defect or missing the client should inform about it within 72 hours maximum from goods receiving time.
8.Warranty
1.All our products are guaranteed with a year warranty against manufacturing defects which doesn’t include misuage according to companies and manufacturing of these products.
2.We gurantee same price (typical) with same specifications & same manufacturer within 10 days from invoice issuance date & incase exact typical item was found with lower price from ours, a compensated amount of the difference will be returned with conditrion of submitting necessary documents. Knowing that sales campaigns & direct supplier & manufacturer purchases will not be included within this price gurantee.